Política de envío - GRABOT
1. Standard Processing & Delivery
We are dedicated to the efficient fulfillment of your order. Under normal circumstances, orders are processed and delivered within 3 to 5 business days.
2. Date-Specific Requests
Customers requiring delivery by a specific date are advised to contact our sales team prior to placing an order. We will make reasonable efforts to meet such requests but cannot guarantee delivery dates without prior confirmation.
3. Delays & Force Majeure
Please note that delivery timelines are estimates and not guaranteed. Delays may occasionally arise from circumstances outside of our direct control, including but not limited to: carrier delays, incorrect shipping addresses provided, and force majeure events such as severe weather or natural disasters. In case of a significant delay, our commitment is to notify you promptly via email or telephone and to work towards an effective resolution.
4. Order Inquiries
If your order has not been delivered within the estimated window, or for any other shipping-related inquiries, please contact us for assistance.
Contact Information
Email: onlinesale@grabot.com.
Warehouse Locations
| Country | City | Business Hours | Status | |
|---|---|---|---|---|
| Canada | Etobicoke, ON | Mon-Fri 9:00-18:00 | Active | |
| Canada | North York, ON | Mon-Fri 9:00-18:00 | Active | |
| USA | City of Industry, CA | Mon-Fri 9:00-18:00 | Active | |
| USA | Tucker, GA | Mon-Fri 9:00-18:00 | Active | |
| USA | Carrollton, TX | Mon-Fri 9:00-18:00 | Active | |
| USA | Edwardsville, IL | Mon-Fri 9:00-18:00 | Active | |
| Australia | Tullamarine, VIC | Mon-Fri 9:00-18:00 | Active |
U.S. LTL Shipping Fulfillment Standards
Fast, reliable delivery across the United States with five strategic warehouse locations
Warehouse Network
We operate five strategically located warehouses across the United States, covering the West Coast, Central region, and East Coast to ensure fast and efficient delivery services.
| Region | Warehouse Location |
|---|---|
| West U.S. | Los Angeles, CA |
| Central U.S. | Carrollton, TX |
| Central U.S. | Edwardsville, IL |
| Southeast U.S. | Tucker, GA (Atlanta area) |
| East U.S. | Dayton, NJ |
Delivery Timeline
2–4 business days
Includes machine testing, wooden crate reinforcement, outbound inspection, and logistics appointment scheduling
5–10 business days
For most destinations within the United States
Note: Delivery time is calculated starting from the pickup of goods. Actual transit time may vary depending on the distance between the warehouse and the delivery address.
Freight Policy
Shipping costs vary based on equipment model, order quantity, and delivery location. There is no publicly fixed pricing table.
Self-Pickup Service
- All five U.S. warehouses support customer pickup
- Pickup service is free of charge
- Convenient locations across West Coast, Central, and East Coast regions
Return & Exchange Policy
Due to the specialized nature of our products, we do not accept returns. However, we do provide warranty coverage.
- Product quality issues that cannot be repaired
- Incorrect items shipped
- Loss or damage caused by logistics issues or force majeure events
- Damage caused by customer misuse, improper operation, or inadequate maintenance
- Loss caused by incorrect shipping address provided by the customer
- Orders placed incorrectly due to customer error or personal reasons
Special Notes
Delays caused by force majeure events—such as natural disasters, road closures, incorrect address information, or holiday congestion—are not guaranteed within the standard delivery timeline.
Have questions about shipping? Our sales team is here to help.